Refund and Returns Policy

At StoneTowerMiniatures, we prioritize customer satisfaction and transparency. Our return and exchange policy is designed to be clear and easily understood.

1.  Applicability of Policy:
   • This policy applies to all products purchased from our website, stonetowerminiatures.com. Purchases made through third-party platforms are subject to their respective return policies.
2. Return/Exchange Procedure:
   • Contact our customer support at support#stonetowerminiatures.com within 14 days of product receipt. Include your order number and the reason for return/exchange.
   • Our customer support will reply with guidance on the return/exchange process.
   • If eligible, we will provide a return label or instructions for the return.
   • Return the product in its original condition, with all tags and accessories. Secure packaging is advised to avoid damage during shipping.
   • Send returns to our designated address (to be provided via email upon return request).
   • Keep a record of your shipment (tracking number) as we are not responsible for lost or damaged items in transit.
   • Upon receipt, we will inspect the product to confirm it meets our return/exchange criteria.
   • For defective, damaged items, or errors on our part, refunds or exchanges will be processed within seven days.
   • For other returns (e.g., change of mind, sizing issues), refunds are processed within seven days after receiving the returned product.
   • For exchanges, the replacement will be sent after we receive and process the returned item.
   • For assistance or questions, contact support#stonetowerminiatures.com.
3. Shipping Costs for Returns:
   • Defective/Damaged Items or Our Error: We cover return shipping costs. Contact within 14 days of receipt. Refunds processed within seven days of return receipt.
   • Change of Mind or Sizing Issues: Customer is responsible for return shipping costs. Refunds processed within seven days of return receipt.
4. Shipping Costs for Exchanges:
   • Defective/Damaged Items or Our Error: We cover all shipping costs for replacements. Contact within 14 days of receipt.
   • Change of Mind or Sizing Issues: Customer bears all shipping costs for returns and replacements.
5. Time Frame:
   • Initiate returns/exchanges within 14 days of receiving the product.
   • Refunds processed within seven days of receiving the returned item.
6. Non-Applicability of Returns/Exchanges:
   • If we do not offer returns or exchanges for specific items or situations, we will clearly mention those exceptions.

Additional Information:

• The return address will be provided via email after initiating a return request.
• No return handling fees apply, and we do not charge for return label generation.

For any clarifications or to start a return/exchange process, reach out to us at support#stonetowerminiatures.com. We are committed to ensuring your complete satisfaction.